Customer satisfaction questionnaireadmin2025-05-13T14:47:35+02:00

Customer satisfaction questionnaire

As part of our Quality Management System, aimed at the continuous improvement of the Services, we kindly invite you to fill in this questionnaire. The opinions expressed by you will be processed by our organization in order to verify the degree of satisfaction of our customers.

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Customer name

Establishment of

Address

your Stazione opinions

Express your opinions on the following services of Stazione Sperimentale del Vetro

	Insufficient	Sufficient	Good	Excellent	Don't know
Fairness and timeliness of the offers	InsufficientFairness and timeliness of the offers Insufficient	SufficientFairness and timeliness of the offers Sufficient	GoodFairness and timeliness of the offers Good	ExcellentFairness and timeliness of the offers Excellent	Don't knowFairness and timeliness of the offers Don't know
Correctness and readability of documentation	InsufficientCorrectness and readability of documentation Insufficient	SufficientCorrectness and readability of documentation Sufficient	GoodCorrectness and readability of documentation Good	ExcellentCorrectness and readability of documentation Excellent	Don't knowCorrectness and readability of documentation Don't know
Availability and courtesy of the staff	InsufficientAvailability and courtesy of the staff Insufficient	SufficientAvailability and courtesy of the staff Sufficient	GoodAvailability and courtesy of the staff Good	ExcellentAvailability and courtesy of the staff Excellent	Don't knowAvailability and courtesy of the staff Don't know
Timeliness in problem resolution	InsufficientTimeliness in problem resolution Insufficient	SufficientTimeliness in problem resolution Sufficient	GoodTimeliness in problem resolution Good	ExcellentTimeliness in problem resolution Excellent	Don't knowTimeliness in problem resolution Don't know
Professionalism and competence	InsufficientProfessionalism and competence Insufficient	SufficientProfessionalism and competence Sufficient	GoodProfessionalism and competence Good	ExcellentProfessionalism and competence Excellent	Don't knowProfessionalism and competence Don't know
How to handle any complaints	InsufficientHow to handle any complaints Insufficient	SufficientHow to handle any complaints Sufficient	GoodHow to handle any complaints Good	ExcellentHow to handle any complaints Excellent	Don't knowHow to handle any complaints Don't know
Quality of services	InsufficientQuality of services Insufficient	SufficientQuality of services Sufficient	GoodQuality of services Good	ExcellentQuality of services Excellent	Don't knowQuality of services Don't know
Compliance with delivery times	InsufficientCompliance with delivery times Insufficient	SufficientCompliance with delivery times Sufficient	GoodCompliance with delivery times Good	ExcellentCompliance with delivery times Excellent	Don't knowCompliance with delivery times Don't know
Effectiveness in anticipating results	InsufficientEffectiveness in anticipating results Insufficient	SufficientEffectiveness in anticipating results Sufficient	GoodEffectiveness in anticipating results Good	ExcellentEffectiveness in anticipating results Excellent	Don't knowEffectiveness in anticipating results Don't know
Ease of contacting the service	InsufficientEase of contacting the service Insufficient	SufficientEase of contacting the service Sufficient	GoodEase of contacting the service Good	ExcellentEase of contacting the service Excellent	Don't knowEase of contacting the service Don't know

Any comments/suggestions