Impartiality
Stazione Sperimentale del Vetro has adopted a code of ethics that defines, among others, the principles and behavior that every employee must adopt to ensure impartiality and independence of judgment. Every year, a “Plan for the Prevention of Corruption and Transparency” is prepared and approved by the Board of Directors, which includes impartiality of judgment among possible corruption risks.
Stazione Sperimentale del Vetro has also established that employees may not perform individual consulting activities, except in cases where this is requested by a Court of the Republic as a CTU.
In the case of inspection activities performed according to specific protocols, SSV undertakes to avoid overlap between consulting and inspection activities.
Each employee undertakes to maintain impartiality, independence and professional integrity by signing a statement to this effect in their personnel file and following the procedures set forth in the quality manual and code of ethics
To ensure compliance with impartiality, the laboratory implements a system for ongoing risk management in relation to the corporate structure. In case a risk is identified, appropriate corrective actions for its mitigation are expected to be taken. The manner in which the risk assessment is carried out can be found in management procedure PG24 “Management of risks to which the company is exposed.”
Confidentiality
Stazione Sperimentale del Vetro has adopted a code of ethics that defines, among others, the principles and behavior that each employee must adopt to ensure confidentiality. Stazione Sperimentale del Vetro considers all information received from a customer as well as the results, judgments and opinions expressed in relation to a specific work to be confidential. Stazione Sperimentale del Vetro undertakes not to make public or share confidential information with third parties, unless explicitly authorized by the client and/or in the case of information made public by the client.
Stazione Sperimentale del Vetro makes explicit in the offer its binding legal commitment in relation to the responsibility for the management of information received or generated in the course of carrying out laboratory activities. It shall also sign and propose, where deemed preferable, Non Disclosure Agreements for the protection of the parties. The manner in which NDAs are handled can be found in Section 7.1. of the Quality Manual.
In case of information about an activity performed for the customer obtained from sources other than the customer (e.g., complaints), Stazione Sperimentatale del Vetro undertakes to inform the customer while still taking care to maintain anonymity about the source, unless specific agreements are made with the source.
Each employee agrees to maintain confidentiality by signing a special declaration in his or her personnel file and following the procedures in the Quality Manual and Code of Ethics.
In order to reduce the risk of disclosure of sensitive data and information, technical and business presentations before being used are reviewed by the DL and DG respectively. All employees agree to comply with this rule by signing their personnel file.